services

Advanced Software Services Made Simple


H2 is singularly focused on helping our clients create a customer experience that enhances customer loyalty and retention, creates competitive advantage in the marketplace and ultimately increases revenues. Our clients aren’t just licensing a technology platform…they are partnering with an established health technology leader. After years of experience and hundreds of client projects and deployments, we have assembled one of the most experienced services teams in the industry. We deliver a complete management solution built on our strong, scalable and integrated platform architecture that ensures the best experience for our clients and their members.

Collaborative
Consulting

We understand that the most effective client solutions are based on both technical excellence and comprehensive knowledge of their industries. Specific market needs and trends, special IT requirements and many other variables play a major role in defining business requirements. Our extensive experience uniquely positions us to develop carefully tailored, targeted solutions that provide greater business flexibility, competitive edge, expansion of new revenue opportunities and immediate ROI.

System Integration

Delivering real-time integration between our software solutions and other enterprise applications and systems is essential. Many times companies rely on multiple systems to handle various aspects of their organization and often communication between these systems is tricky. Our HMS was designed to be a solution, not a problem. The software is designed to be fully compatible with our customers’ existing systems and in order to ensure this, we work closely with their IT personnel to ensure a flexible, scalable and seamless integration of all key software and web applications.

Software Engineering

We have a staff of over sixty full-time software engineers, designers, project managers and support personnel, representing some of the best and brightest in the industry. By offering competitive salaries and fostering a fun, collaborative work environment, we are able to attract and retain a high caliber of talented and skilled professionals. Our size allows us to diversify into emerging technologies such as mobile, while still able to rapidly evolve to meet our customers’ demands.

Intuitive
Business
Intelligence

Business Intelligence data is crucial for growing a business as quickly and efficiently as possible. Spotting emerging trends and patterns through the analysis of consumer data is critical for making informed decisions about a company’s future. Through innovations we’ve developed in the way data is gathered, stored and analyzed, our system expands business intelligence for our clients by recording user behavior. Recognizing that our clients’ data is one of the most valuable assets they have, our Business Intelligence System captures this extensive and vital data-mined user information in real time and stores it securely.

Training

As part of our commitment to service, we offer comprehensive training for client staff, members and end-users to help them get started in maximizing the use of H2 Health Management System. While our HMS is user-friendly, it is also a robust and sophisticated system. Through tutorials and on-site training sessions, we get staff and clients up to speed and comfortable with the system. As new features roll out, we follow up with support for new features and refinements.

HIPAA Hosting

Our HIPAA Hosting is exclusively designed to host private health information and relieve our clients of additional HIPAA compliance requirements for their electronic transfers, consumer/patient data and daily web based activities. Our platform resides in a state-of-the-art SAS-70 Type II Data center and built on the industry’s most robust, scalable, fully redundant architecture. It is developed using industrial strength components from VMware, Sun, EMC, Cisco, Juniper, and F5 Networks. The result is a massively scalable, multi-tenant infrastructure with built-in high availability, security and automated resource balancing, supporting 99.99% SLAs.

Security
& Privacy Compliance

With the security of personal health data becoming a growing concern in the U.S., compliance with mandatory legal requirements and deadlines is essential for organizations interfacing with private health information and consumer data. Our compliance software environment and structure helps meet your data protection obligations.

All data centers are protected by multiple layers of security including electronic building and facility access secured by state-of-the-art magnetic locks, 24/7 onsite-personnel, monitored and recorded closed-circuit television, person-traps, and mandatory identity logging of all outside visitors. We also offer our partners additional services such as virus scanning, network-based intrusion detection, and server-based intrusion detection as part of our Enhanced Hosting Services package.